How to use and add service contacts
This feature allows you to:
- assign 'owners' or 'subject matter experts' to content to save you capturing this information in a spreadsheet or elsewhere
- automatically email them when content needs to be reviewed
To use this you need the 'LocalGov Workflow Notifications' and 'LocalGov Review Date' which are included in LocalGov Drupal, but not switched on. Talk to your developer about enabling them.
How to use
Please see this video guide by content designer Ben Hills-Jones.
Adding a service contact
- Click on 'Content' in the main menu and then 'Service contacts'.
- Click on 'Add service contact'.
- Either add a Drupal user (start typing their username) or add a name and email address.
- Notifications (by email) default to on, but you can turn them off if you like.
- Add notes if you wish.
Attach a service contact to any page
- Navigate to the page and click 'Edit'.
- In the right hand panel, look for 'Service contacts'.
- Start typing their name.
- Click 'Remove' if a contact is no longer needed.
- Set the review date as described above.
When the review date is reached, an email will be sent to all the Service contacts listed on that page.
Possible upgrades
We're thinking about:
- importing service contacts and associating them with content, maybe via a spreadsheet upload
- creating groups of service contacts to cover holidays and people moving on
- assigning groups of urls to a pages to a service contact so it's quicker to manage. The interface would be similar to content access by path
- allowing service contacts to comment or make changes in Drupal rather than replying by email
If you like any of these ideas please get in touch!